CEDAR CITY - at D&B's
PET SITTING POLICIES
 
IN-HOME CLIENT CONSULTATION
Before any services may begin, an in-home client consultation must be scheduled.   This usually takes between 30 to 90 minutes.  It is important that we meet you and your pet(s) so that you may explain their routine and walk us through your home.  We will provide you with a full description of services at that time. References are available upon request.  
Scout On Lucky
 
 
SERVICE REQUEST
We will keep your contract on file but a new Service Request must be filled out and signed prior to any pet sitting visits.
 
RESERVATIONS
Reservations should be made as soon as you've finalized your travel plans so we may reserve the time(s) of the day you prefer.  Reservations can be placed by calling us at 435-865-7347.  We can also be reached via e-mail at dandbspet@gmail.com.  We will confirm all reservations via telephone. PLEASE NOTE: Reservations made during the holidays should be made no less than two weeks in advance due to availability.
 
BEFORE YOU LEAVE
Please leave specific instructions relating to the current visit if there are any changes in routine. While we have the instructions in our files from the original consultation, things may have changed slightly from the previous visit. Also, please advise us if there is alarm code or key changes before you leave. Make sure we have up-to-date emergency contact info in the case we are unable to get into your home or if there are questions or issues that arise while you are away. Please leave food, medications, special treats, or cat litter disposal bags where we can easily see them.  Please see our Suggested Leave Out Checklist for more details.
 
PETS
ALL pets should be up-to-date on vaccinations and proof submitted at the time of the in-home consultation. D&B’s cannot provide service for aggressive animals or those with a history of biting. This is for our safety.  It is highly recommended that ALL pets wear identification tags while in our care. D&B’s Pet Sitting and Home Care reserves the right to refuse pet sitting care to any pet owner for any reason. 
 
BACK-UP SITTER
In the event of injury, illness or emergency of Diane, Bruce will be covering for her.  It is D&B’s policy to ensure that your pets and your home are never left unattended.
 
PAYMENT
Payment for ALL services is due on or before the first date of service unless other arrangements have been discussed. D&B’s will accept cash or checks.  Please make checks out to D&B's Pet Sitting.  Payments by check may be mailed to our office, given at the time of booking (we will not cash until sit begins) or simply left for us to pick up at your home.
 
VETERINARIAN ARRANGEMENTS
We ask that you notify and leave your credit card on file with your veterinarian in the case of an emergency.
 
JOB SHARING
D&B’s does not recommend job sharing. Our insurance and bonding policies cover Diane and Bruce Gil and their employees only.  All requests for job sharing must be discussed and approved ahead of time. 
 
KEYS
Key pick-up and drop off charges may apply if client does not wish to allow D&B’s to maintain keys.   For your security, names and addresses will never be placed on your key tags.  We use a coded key color and number system in the event a key is dropped or stolen.  We would like you to supply 2 sets of keys prior to your departure.
 
CANCELLATIONS
Cancellations may be made no less than 24 hours of departure without charge.  We request at least 24 hours notice also if your travel plans are extended other than for emergencies or travel issues beyond your control. (i.e., flight delays, traffic, etc.)
 
TRAVEL CHARGES
Travel charges based on 25 cents per minute for any drive longer than 10 minutes each way.  Our charges are calculated by Yahoo maps and will be supplied for you at your consultation.
 
 
 
****If we have concerns about your pet...
           we reserve the right to refuse service at any time.